Operations team surprises clients at loan closing to say “thank you” for business
Buying a home is a big investment, and finding a mortgage lender that can provide the right home loan option for you is essential for supporting your long-term financial goals. But when you decide to become a homeowner, working with a mortgage lender who understands that clients are people, not financial transactions, can be equally important. At Prosperity Home Mortgage, LLC (Prosperity), our values and how we approach our customers ̶ and each other as a team ̶ define us as a company. Having the best attitude and customer service are what differentiates us and creates an extraordinary customer experience.
Accordingly, we would like to recognize our local operations team in Chantilly, Virginia, for choosing to put those values into action by recently surprising two clients at their settlement office just before closing on their first home. In attendance with clients Savannah & Alex Weston were Jim Bruhns (Area Operations Manager), Tim Branick (Regional Underwriting Manager), Vicky Ethington (Closing Team Lead), Lakisha Stephens (Processing Team Lead), Sheila Whitely-Mullins (Area Underwriting Manager), and Tim Jedamski (Branch Manager).
“We wanted to personally congratulate and thank our clients for their business, but more importantly, to show them that behind all the e-mails and phone calls during the financing process is a group of people who really cares and wants what is best for them, the clients. And at the same time, it was a perfect opportunity to remind ourselves that the work we do matters to real people,” said Tim Jedamski, the local branch manager who also attended the closing.
Your Local Lender
At Prosperity, a fundamental goal among our mortgage professionals is to be recognized as a large, well-established lender with a welcoming, local team of people who truly care. We believe every time our team members pick up the phone, every time we respond to an e-mail, every time we identify and solve a problem ̶ these are opportunities to showcase our exceptional customer service.
We are committed to setting the highest standard for customer service and consistently exceeding the expectations of our clients, which helps us achieve our mission of creating an extraordinary customer experience.
The Prosperity Advantage
If you’ve made the decision to buy a home, please contact a local mortgage consultant to help you get started. Our team of mortgage professionals is available to guide you every step of the way and help ensure your home buying process is a smooth one. It is our commitment to create a positive mortgage experience so you can get settled in your new home. And even after your loan settlement, our team of mortgage professionals is available to help with all your future home-financing needs.
All first mortgage products are provided by Prosperity Home Mortgage, LLC. (877) 275-1762. Prosperity Home Mortgage, LLC products may not be available in all areas. Not all borrowers will qualify. Licensed by the NJ Department of Banking and Insurance. Licensed by the Delaware State Bank Commissioner. Also licensed in District of Columbia, Georgia, Maryland, North Carolina, Pennsylvania, South Carolina, Tennessee, Virginia, and West Virginia.
NMLS ID #75164 (NMLS Consumer Access at http://www.nmlsconsumeraccess.org/)
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